Customer Service

Returns & Exchanges

Simple. Professional. Hassle-free customer support.

At WESTport, outstanding customer service extends well beyond the sale. Whether you need to return an eligible product, report a shipping issue, request a replacement, or simply have a question about your order, our experienced Customer Service Team is ready to help.

Contact Customer Service Request Return Authorization (RA) 1-888-400-4243
30-Day Returns
On Eligible Stock Products
Fast Processing
Quick Return Turnaround
Dedicated Team
Customer Service Experts
Secure Handling
Professional & Protected

Need Assistance?

Customer Service

Our Customer Service Representatives are available to answer your questions and assist with returns, exchanges, shipping concerns, product information, and order status.

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Eastern Time)

United States & Canada: 1-888-400-4243
International: +1-631-321-0160
Email: sales@westportcorp.com

Please contact WESTport before returning any merchandise. A Return Authorization (RA) Number is required for all approved returns.

Return Policy

Returns of Eligible Factory Standard Products

WESTport accepts returns of eligible factory standard products within 30 days of the original shipment date. To qualify for return, the following conditions must be met:

  • Merchandise must be unused and in new condition.
  • A Return Authorization (RA) Number must be obtained prior to returning merchandise.
  • Original packaging, packing slip, or invoice should accompany the return whenever possible.
  • Return shipping charges are the responsibility of the customer.
  • C.O.D. shipments cannot be accepted.

All returned merchandise is carefully inspected before credit or refund is issued. Factory standard merchandise may be subject to a minimum 15% restocking fee, depending upon the manufacturer and product.

Non-Returnable Products

Custom & Made-to-Order Items

Because many WESTport products are manufactured specifically to customer requirements, the following items cannot be returned. Once production has begun, custom orders cannot be cancelled or returned.

  • Custom Manufactured Gages
  • Blueprint Gages
  • Customer Specification Gages
  • Special Gages
  • Medical Gages Manufactured to Customer Requirements
  • Custom Hardness Test Blocks
  • Custom Microhardness Test Blocks
  • Made-to-Order Products
  • Non-Stock Special Products
  • Discontinued Products
  • Clearance Merchandise
  • Cut-to-Length Materials

Damaged, Incorrect or Short Shipments

Inspect Every Shipment on Delivery

Please inspect every shipment immediately upon delivery. If your shipment arrives damaged, incomplete, or incorrect, notify WESTport immediately so we can begin resolving the issue. Shipping discrepancies should be reported within five (5) business days of receipt.

Please retain the following, which may be required by the carrier during the claims process:

  • Original cartons
  • Packing materials
  • Shipping labels
  • Damaged merchandise

UPS Shipments

Visible & Concealed Damage

Visible damage: Refuse the shipment whenever possible, then contact WESTport immediately. We will initiate the carrier claim and arrange a replacement shipment when appropriate.

Concealed damage (discovered after opening): contact WESTport immediately, save all packaging materials, retain the damaged merchandise, and do not discard any packaging until instructed. Prompt notification allows us to resolve your claim as quickly as possible.

Motor Freight Shipments

Truck & LTL Freight Deliveries

For truck or LTL freight deliveries, please follow these steps. If shipment was made using your own freight account or carrier, all freight claims must be filed directly with that carrier.

  • Inspect the shipment before signing the delivery receipt.
  • Record all visible damage on the freight bill.
  • Report concealed damage within 24 hours.
  • Preserve all packaging and merchandise for carrier inspection.

Return Authorization

Before Returning Merchandise, Request an RA Number

Obtaining a Return Authorization (RA) Number prior to shipping your return helps ensure the fastest possible processing. Our Customer Service Team will provide:

  • Return Authorization Number
  • Return Shipping Instructions
  • Packaging Recommendations
  • Return Status Assistance
  • Credit or Replacement Information

The WESTport Difference

Trusted by Manufacturers Worldwide Since 1989

For more than three decades, manufacturers throughout the world have trusted WESTport for precision and service. Every order is backed by our commitment to quality, precision, integrity, and customer satisfaction — and if an issue ever arises, you can expect the same professionalism and technical expertise that have made WESTport a trusted partner worldwide.

  • Precision Gaging Products
  • ISO/IEC 17025 Accredited Calibration Services
  • Hardness Testing Products
  • Technical Metrology Expertise
  • Responsive Customer Service

Questions?

Our Customer Service Team is ready to assist with returns & exchanges, shipping questions, order status, product information, technical assistance, and return authorizations. Thank you for choosing WESTport.

Email Customer Service
1-888-400-4243 (USA & Canada) sales@westportcorp.com